Returns, Refunds & Cancellation Policy

Last updated 5 October 2026

We want you to be happy with every purchase from Jyoti Digital. This page explains when you can return or replace a product, how refunds work, and how you or we can cancel an order. It applies to orders placed on www.jyotidigital.com.

Every product we sell is brand new and comes with the manufacturer’s warranty. We accept returns only when something is wrong with the product or the delivery. If you change your mind, you can cancel the order free of charge before it is packed.

Quick summary

What happened	Tell us within	What we offer
Product damaged in transit	48 hours of delivery, with photos	Replacement, or refund if a replacement is not available
Wrong item, or parts or accessories missing	48 hours of delivery, with photos	The correct item or the missing part, or a refund
Defective or not working: phones, laptops, tablets, TVs, ACs, refrigerators, washing machines and other large appliances	7 days of delivery, with the brand’s DOA certificate or job sheet	Replacement, or refund if a replacement is not available
Defective or not working: other products such as earbuds, accessories, power banks and small appliances	7 days of delivery	Replacement, repair or refund after we check the product
Product not as described on our website	7 days of delivery	Replacement or refund
Changed your mind	Before the order is packed	Free cancellation with a full refund. No returns after delivery.

When you can return or replace a product

You can ask for a return, replacement or repair within 7 days from the date of delivery, only for one of these reasons:

The product arrived damaged in transit.
The product is defective or dead on arrival (DOA).
We delivered the wrong item.
Parts, accessories or free gifts listed with the product are missing.
The product is not as described on our website.

We do not accept change-of-mind returns after delivery, for example if you no longer need the product, ordered the wrong model or found it cheaper elsewhere. If you change your mind, please cancel the order before it is packed. See “Cancelling an order” below.

After the 7-day window, any defect is handled under the manufacturer’s warranty. See our Warranty & Service page for how we help with warranty claims.

Damaged, wrong or missing items: report within 48 hours

Please check the outer package at delivery. If it looks damaged, opened or tampered with, tell the delivery person and contact us straight away. You may also refuse such a parcel.
Report transit damage, a wrong item or missing parts or accessories within 48 hours of delivery, with clear photos of the product, the box and the shipping label.
For phones, laptops, TVs and other high-value items, we strongly recommend recording an unboxing video in one continuous take, starting with the sealed parcel. It helps us settle your claim much faster. You can share the video with us on WhatsApp.
If a large appliance will be unpacked later by the brand’s technician, check the outer box at delivery. Then tell us straight away about any damage or missing parts found when it is unpacked.

If you report it after 48 hours, we will still look into it. But we may not be able to accept the claim if we cannot confirm what happened during delivery.

Phones, laptops, TVs and large appliances: dead on arrival (DOA)

For phones, laptops, tablets, TVs, ACs, refrigerators, washing machines and other large appliances, a defect must be confirmed by the brand under its DOA policy:

Contact us within 7 days of delivery and tell us about the problem. We will guide you and help you reach the brand.
Get the product checked by the brand’s authorised service centre or technician. For products that need installation, the brand’s technician can check it at your home during installation or demo.
The brand issues a DOA certificate or a job sheet confirming the defect. Share it with us.
We arrange a replacement. If a replacement is not available, we refund you.

Installation and demo by the brand’s authorised technician do not count as use of the product. Whether a product is DOA is decided under the brand’s DOA policy, based on its technician’s report. If you do not agree with the report, contact us or our Grievance Officer. Details are at the end of this page.

Conditions for a return

Opening the box, checking the product and switching it on or setting it up for normal use is fine.
Please return the product with its original box, all accessories, manuals, free gifts and a copy of the invoice. The only exception is when the missing or damaged item is itself the problem you are reporting.
The serial number or IMEI must be intact and must match our records and your invoice.
The product should be in the condition it was delivered in, without scratches, dents, liquid damage or other damage caused after delivery.
Please remove your Google, Apple, Samsung or other accounts, screen locks and personal data from phones, tablets, laptops and smart watches before handing them over. We are not responsible for data left on a returned device.

Products we cannot take back

Products damaged by misuse, accident, improper handling or installation by an unauthorised person.
Products with liquid or physical damage that happened after delivery.
Products whose serial number or IMEI has been removed, altered or tampered with.
Products installed or used beyond basic checking and set-up, showing wear or damage. This does not apply to installation or demo by the brand’s technician, or to a defect confirmed by the brand’s DOA certificate or job sheet.
Opened software and licence keys, and digital products that have been activated, unless they do not work.
Products returned without the original box, accessories, free gifts or invoice, unless that is the problem being reported.
Change-of-mind returns after delivery, and requests made after the 7-day window. Defects found later are covered by the manufacturer’s warranty.

How to request a return or replacement

Online: sign in and go to My account → Orders. Open the delivered order and choose Return / replace. Select the items, the reason and whether you would like a replacement, refund or repair. You can add up to 4 photos.
By phone, WhatsApp, email or in person: if you checked out as a guest, or prefer to talk to us, call or WhatsApp +91 88659 37777, email contact@jyotidigital.com, or visit any of our stores. Please keep your order number ready.
For online requests, we email you a return number. Our team reviews your request and contacts you by email or phone. We may ask for more photos, the unboxing video or the brand’s DOA certificate or job sheet.
Once your request is approved, we arrange a free pickup or you can drop the product at any of our stores. Details are below.
We inspect the returned product and then send the replacement, complete the repair or start your refund.

The Return / replace option appears in your account only for delivered orders, within 7 days of delivery. If you do not see it, please call or WhatsApp us.

Pickup or drop at a store

Return pickup for an approved return is free. We arrange a pickup from your address wherever our courier partners serve your PIN code. Please pack the product securely, with everything that came with it.

If pickup is not available at your PIN code, or if you prefer, you can bring the product to any of our stores. If neither is possible for you, call us and we will help.

Main store: Shri Balaji Complex, Station Road, near Chatri Chauraha, opposite Madhuban Colony, Ballabh Nagar Colony, Pilibhit, Uttar Pradesh 262001 · +91 88659 37777 · open 10:00 AM to 10:00 PM, every day
Chawla Chauraha, Pilibhit: near Chawla Chauraha, Station Road · +91 74569 44444
Amaria, Pilibhit district: opposite Laal Baba Mandir, Sitarganj Road · +91 98372 82415
Barkhera Kalan, Pilibhit district: Ward No. 3, Bisalpur Road, near Madhyamik Vidyalaya · +91 89231 72602

Please call a branch before visiting to confirm its timings. Store details are also on the Our stores page.

Inspection

We check every returned product to confirm the reason for return and the conditions above. If the product passes inspection, we go ahead with the replacement, repair or refund. If it does not, we will explain why and arrange to send the product back to you, or keep it ready for you to collect from the store.

Refunds

How much is refunded

We refund the full price you paid for the returned product. If every item in the order is returned, we also refund any delivery charge and Cash on Delivery fee you paid for that order. You never pay for return pickup.

How you get your money back

Online payments (UPI, cards, net banking, wallets): refunded to the same payment method you used, through our payment partner Razorpay. We cannot refund to a different account or card.
EMI payments: the refund goes back to the card or EMI provider you paid with. How the EMI is closed, and any interest or fee already charged, is decided by your bank or EMI provider.
Cash on Delivery orders: refunded by UPI or bank transfer to an account you share with us. We use these details only to send your refund.

How long it takes

We start the refund within 2 working days after the returned product passes inspection, or after the order is cancelled.
Refunds of online payments usually reach your account within 5 to 7 working days after we start them. The exact time depends on your bank or card issuer.
Cash on Delivery refunds are sent by UPI or bank transfer within 5 working days of approval.

Working days mean Monday to Saturday, except public holidays.

We email you when the refund is started. If you have an account, you can also follow it in My account → Orders. If the money has not reached you within these times, contact us with your order number and we will share the refund details so you can check with your bank.

Stay safe: we will never ask for your OTP, PIN, CVV or passwords to process a refund.

Cancelling an order

Cancellation by you

You can cancel free of charge, with a full refund, until the order is packed for dispatch.
If you have an account, go to My account → Orders, open the order and choose Cancel this order. This option is shown until your order is packed.
If you checked out as a guest, or the cancel option is no longer shown, call or WhatsApp +91 88659 37777 or email contact@jyotidigital.com as soon as possible.
Once an order has been packed or shipped, it cannot be cancelled online. Contact us and we will try to help. If the parcel is already on its way, the rules for refused deliveries below apply.
If you paid online, the refund for a cancelled order goes back to your original payment method on the timelines given above.

Late deliveries

If your order has not reached you by the estimated delivery date shown when you ordered, please contact us. You can cancel it, even after dispatch, or refuse the parcel when it arrives. Either way, you get a full refund of the amount you paid. If the parcel is already on its way, we refund you once it comes back to us. If the delay is caused by events beyond our control, such as floods, strikes or government restrictions, we will tell you the new expected date. You can wait for it, or cancel the order for a full refund.

Unpaid online orders

If an online payment is not completed, the order is cancelled automatically after about 45 minutes and nothing is charged. If money was debited from your account but your order still shows Awaiting payment, contact us with the payment details. We will check with Razorpay and either confirm your order or refund the amount.

Cancellation by us

We may have to cancel an order, fully or partly, for example when:

the product is out of stock;
there is a pricing or listing error on the website;
we or our courier partners cannot deliver to your PIN code; or
the order looks fraudulent or cannot be verified.

We will inform you by email or phone. If you have already paid, you get a full refund to your original payment method on the timelines given above.

Refused or undelivered parcels

If you refuse a parcel because it is visibly damaged, opened or tampered with, because it is the wrong item, or because it arrived after the estimated delivery date, you get a full refund. Please let us know as soon as possible.
If you refuse a prepaid order without a valid reason, we refund the order value minus the outward delivery charge, after the parcel comes back to us.
If the courier cannot deliver because the address is wrong or incomplete, or nobody is available, we will contact you to arrange another delivery. Delivery charges may apply again. If you choose to cancel instead, the refund is made in the same way as for a refused prepaid order.
If Cash on Delivery orders are refused repeatedly, we may turn off Cash on Delivery for that customer.

Help and grievances

For any question about a return, refund or cancellation, call or WhatsApp +91 88659 37777 (10:00 AM to 10:00 PM, every day), email contact@jyotidigital.com, or visit any of our stores. You can also see all our contact details on the Contact us page and track your order on the Track order page.

If you are not happy with how your request was handled, please write to our Grievance Officer:

Grievance Officer, Jyoti Digital
Shri Balaji Complex, Station Road, near Chatri Chauraha, opposite Madhuban Colony, Ballabh Nagar Colony, Pilibhit, Uttar Pradesh 262001
Email: contact@jyotidigital.com
Phone: +91 88659 37777

As required by the Consumer Protection (E-Commerce) Rules, 2020, we acknowledge every complaint within 48 hours and resolve it within one month of receiving it.

This policy does not take away any of your rights under the Consumer Protection Act, 2019, including your right to approach a consumer commission. Please also read our Shipping Policy, Warranty & Service page and Terms & Conditions.