Terms & Conditions

Welcome to Jyoti Digital. These Terms & Conditions apply when you use www.jyotidigital.com and when you buy from it. Please read them together with our Privacy Policy, Shipping Policy, Returns & Refunds Policy and Warranty & Service page. Those pages form part of these terms.

Who we are

This website is run by Jyoti Digital, a mobiles, electronics and home appliances store in Pilibhit, Uttar Pradesh. Jyoti Digital is the seller of every product on this website. We are not a marketplace, so you buy directly from us.

• Seller: Jyoti Digital
• Main store address: Shri Balaji Complex, Station Road, near Chatri Chauraha, opposite Madhuban Colony, Ballabh Nagar Colony, Pilibhit, Uttar Pradesh 262001
• Phone / WhatsApp: +91 88659 37777
• Email: contact@jyotidigital.com
• Main store hours: 10:00 AM to 10:00 PM, every day

Our branch stores

• Chawla Chauraha, Pilibhit: near Chawla Chauraha, Station Road · +91 74569 44444
• Amaria, Pilibhit district: opposite Laal Baba Mandir, Sitarganj Road · +91 98372 82415
• Barkhera Kalan, Pilibhit district: Ward No. 3, Bisalpur Road, near Madhyamik Vidyalaya · +91 89231 72602

Please call a branch before visiting to confirm its timings.

In these terms, “we”, “us” and “our” mean Jyoti Digital. “You” means the person using the website or placing an order.

Accepting these terms

By using this website, you agree to these terms. Before you place an order, you must tick the box at checkout to confirm that you agree to these Terms & Conditions and our Privacy Policy. If you do not agree, please do not place an order.

Who can buy

• You must be 18 years or older to create an account or place an order. If you are under 18, please ask a parent or guardian to do this for you.
• You can check out as a guest or with an account. Either way, please give your correct name, phone number, email address and delivery address.
• We may limit how many units of a product you can buy in one order. The cart shows you the limit.

Your account

• An account is optional. If you create one, keep your password private and do not share your login with anyone.
• Tell us at once if you notice any use of your account that you did not allow.
• We may suspend or close an account that is used for fraud or that seriously breaks these terms.
• You can delete your account at any time from My account → Login & security → Delete account. Order and invoice records are kept as the law requires. See our Privacy Policy for details.

Products, photos and specifications

• Every product we sell is brand new and comes with the manufacturer’s warranty, as stated by the brand and on your invoice.
• Product photos are for illustration. The actual colour, finish or packaging may differ slightly. If the product itself is different from its description, you can return it, as explained below.
• Specifications and features come from the manufacturers, and brands can change them without notice. If a detail matters to you, please check it with us before you buy.
• Rarely, a product shown as in stock may become unavailable after you order. If this happens, we will tell you and refund any amount you paid in full.

Prices and GST

• All prices are in Indian Rupees (INR) and include GST.
• Delivery charges, any Cash on Delivery fee and the total amount payable are shown in your cart and at checkout before you pay.
• Prices and offers can change at any time. The price that applies to your order is the one shown at checkout when you place it.

“Price on request” products

Many products currently show “Price on request”. These cannot be added to the cart yet. For the current price and availability, call or WhatsApp us on +91 88659 37777 or visit one of our stores.

A price we share depends on stock and on brand prices at that time, so it may change until you pay. If you decide to buy, we will confirm the final price, delivery and payment details with you before you pay.

Pricing and listing errors

We work hard to show correct prices and details, but mistakes can happen. If a product is listed at a clearly wrong price or with clearly wrong details, we may cancel the order, even after it has been confirmed. Before we do, we will contact you with the correct details, so you can choose to go ahead at the correct price instead. If the order is cancelled, any amount you paid is refunded in full.

Orders and confirmation

• When you place an order, you are offering to buy the products in it. You get an order number, and the order appears in My account → Orders if you are signed in.
• We confirm your order by email. For online payments, we confirm it only after Razorpay confirms your payment and we verify it on our server.
• If an online payment is not completed, the order is cancelled automatically after about 45 minutes and the stock is released. Nothing is charged.
• We email you when your order is confirmed, shipped (with the courier name and tracking link), delivered, cancelled or refunded. You can also follow it in My account → Orders or on the Track order page.

Our right to cancel an order

We may cancel an order, fully or partly, if:

• the product is out of stock or no longer available;
• there is a pricing or listing error;
• we or our courier partners cannot deliver to your PIN code; or
• the order looks fraudulent or unauthorised, or the details given are false or cannot be verified.

If we cancel, we will tell you by email or phone. We do not charge you anything for a cancellation by us. Any amount you paid for what we cancel is refunded in full, and we start the refund within 2 working days. Refund timelines are explained in our Returns & Refunds Policy.

Payments

• Online payments are processed securely by Razorpay. You can pay by UPI, debit or credit card, net banking or wallet, and by EMI where your bank offers it.
• You enter card, UPI and bank details in Razorpay’s secure payment window. We do not see or store your full card number, CVV or UPI PIN.
• Cash on Delivery (COD) is available only where it is shown at checkout. COD may have a minimum or maximum order value and a COD fee. These are shown at checkout before you place the order.
• EMI is offered by your bank or card issuer on its own terms. Any interest or processing fee for EMI is set by them.
• If money is debited but your order is not confirmed, contact us with the payment details. We will check with Razorpay and either confirm your order or make sure the amount is refunded.

Stay safe: Jyoti Digital will never ask for your OTP, UPI PIN, card PIN, CVV or password by phone, WhatsApp, SMS or email. Do not share these with anyone, even if the caller says they are from Jyoti Digital.

Cancellation by you

• You can cancel free of charge, with a full refund, until your order is packed for dispatch.
• If you have an account, cancel from My account → Orders. Open the order and choose Cancel this order. This option is shown while your order status is Order placed, Awaiting payment, Payment received or Order confirmed.
• If you checked out as a guest, call, WhatsApp or email us as soon as possible.
• Once an order has been packed or shipped, it cannot be cancelled online. Contact us and we will try to help.
• If you refuse a parcel because it is visibly damaged, opened or tampered with, because it is the wrong item, or because it arrived after the estimated delivery date, you get a full refund.
• If you refuse a prepaid order without a valid reason, we refund the order value minus the outward delivery charge after the parcel comes back to us.
• If COD orders are refused repeatedly, we may switch off COD for that customer.

Delivery

• Enter your PIN code on any product page to check whether we deliver there, the estimated delivery date and COD availability.
• Orders are usually dispatched within 1–2 working days, and most deliveries arrive 2–7 working days after dispatch. Remote areas and large appliances can take longer. Delivery dates are estimates.
• If your order will be late, we will tell you. If it is delayed beyond the estimated delivery date shown at checkout and you no longer want it, contact us. We will cancel it and refund you in full, even if it has already been shipped.
• Store pickup is available only when it is offered at checkout.
• Large appliances are delivered to your doorstep, on the ground floor or a floor with lift access. Installation and demo are done by the brand’s authorised technicians wherever the brand offers this, and we help you book it. For ACs, extra materials such as additional copper pipe or a stand are charged by the installer as per the brand’s rate card.
• Please check your parcel at delivery. Report damage in transit, a wrong item or missing parts or accessories within 48 hours of delivery, with photos. For phones, laptops, TVs and other high-value items, we strongly recommend recording an unboxing video.
• The product becomes yours, and the risk in it passes to you, when it is delivered to you or collected from our store.

Full details are in our Shipping Policy.

Returns, replacements and refunds

• You can ask for a return, replacement or repair within 7 days of delivery, only if the product arrived damaged, is defective or dead on arrival, is the wrong item, has missing parts or accessories, or is not as described.
• We do not accept change-of-mind returns after delivery. You can cancel free of charge before your order is packed instead.
• For phones, laptops, tablets, TVs, ACs, refrigerators, washing machines and other large appliances, a defect must be confirmed by the brand’s authorised service centre or technician, with a DOA certificate or job sheet, as per the brand’s dead-on-arrival policy.
• Some products cannot be taken back, for example products damaged after delivery, products with a tampered serial number or IMEI, and opened software or activated digital products.
• Request a return from My account → Orders → your order → Return / replace, or contact us. Return pickup for an approved return is free, or you can bring the product to any of our stores.
• Refunds of online payments go back to the original payment method through Razorpay. COD refunds are made by UPI or bank transfer. We start the refund within 2 working days after the returned product passes inspection.

The full rules, exclusions and timelines are in our Returns & Refunds Policy.

Warranty

Every product carries the manufacturer’s warranty, as stated by the brand and on your invoice. Warranty claims are handled by the brand’s authorised service centres, so please keep your invoice. Our stores are happy to help you with the process. After the 7-day return window, defects are handled under the manufacturer’s warranty. See our Warranty & Service page for details.

Invoices

• A GST tax invoice is issued for your order. If you have an account, download it from My account → Orders → your order → Invoice.
• If you checked out as a guest, open your order from the Track order page with your order number and email or phone number, or contact us and we will send you a copy.
• For a business invoice, enter your company name and GSTIN in the billing details at checkout.
• Keep your invoice safe, as you need it for warranty claims.

Messages from us

• We contact you by email or phone about your order, its delivery and any return or refund.
• We send offers and new arrivals only if you choose to receive them. This option is off by default, and you can change it at any time in My account → My profile or My account → Notifications.
• If you have an account, we may also remind you about items left in your cart and ask you to review products after delivery. You can turn these off in My account → Notifications.
• Price-drop and back-in-stock alerts are sent only for products you ask us to watch. Every alert email has an unsubscribe link.

Reviews, questions and content you post

• Signed-in customers can post product reviews and questions. Reviews must be honest, based on your own experience and about the product.
• Do not post anything abusive, false, misleading, obscene, unlawful or promotional, or anyone’s personal details such as phone numbers or addresses.
• Our team moderates reviews and questions. We may decline or remove content that breaks these rules. We do not remove a review just because it is negative.
• Your name is shown with your review. By posting, you allow us to show your content on this website. You remain responsible for what you post.
• To report a review or question that breaks these rules, contact our Grievance Officer using the details below.

Prohibited use

When using this website, you must not:

• give false details, pretend to be someone else, or use a payment method you are not authorised to use;
• place fake orders or misuse Cash on Delivery, returns or refunds;
• try to hack, overload or damage the website, or get around its security;
• use bots, scrapers or other automated tools to copy content or prices, or to place orders;
• upload viruses or other harmful code; or
• use the website for anything unlawful.

We may block access, cancel orders or close accounts that break these rules, and we may report fraud to the authorities.

Intellectual property

The website’s design, text and graphics, and the Jyoti Digital name and logo, belong to Jyoti Digital. You may not copy or reuse them for commercial purposes without our written permission.

Brand names, logos, trademarks and product images belong to their respective owners. They are used here only to identify the products we sell. Their use does not mean that those brands sponsor or endorse this website.

Website availability and links

We try to keep the website running and its information correct. It may sometimes be unavailable for maintenance or for reasons beyond our control. Some pages link to services run by others, such as Razorpay, courier tracking pages and WhatsApp. Those services have their own terms and privacy policies.

Limitation of liability

• Nothing in these terms limits or excludes your rights as a consumer under Indian law, including the Consumer Protection Act, 2019, or your rights under the manufacturer’s warranty.
• Subject to those rights, our total liability for any order is limited to the amount you paid for that order. We are not liable for indirect or unforeseeable losses, such as loss of profit, business or opportunity.
• Please back up your data and remove screen locks and accounts before you hand over a device for return, replacement or repair. We are not responsible for the loss of any data left on it.

Events beyond our control

We are not responsible for delays or failures caused by events beyond our reasonable control. Examples are floods, heavy rain, fire, epidemics, strikes, riots, government orders or restrictions, courier network disruptions, and power or internet outages. We will tell you about any such delay and the new expected date. If you do not want to wait, you may cancel your order and get a full refund of the amount paid.

Indemnity

If you misuse the website or break these terms, and this causes us a loss or a claim from someone else, you agree to compensate us for the reasonable loss or cost caused, to the extent the law allows. This does not apply to anything that is our fault.

Governing law and disputes

These terms are governed by the laws of India. If you have a problem, please contact us first. Most issues can be solved quickly. Subject to your rights under the Consumer Protection Act, 2019, the courts at Pilibhit, Uttar Pradesh have jurisdiction over any dispute. Nothing here stops you from approaching a Consumer Commission or any other forum available to you under the law.

Grievance Officer and contact

For any question or complaint about an order, payment, delivery, return, review or these terms, please contact:

Grievance Officer, Jyoti Digital
Shri Balaji Complex, Station Road, near Chatri Chauraha, opposite Madhuban Colony, Ballabh Nagar Colony, Pilibhit, Uttar Pradesh 262001
Email: contact@jyotidigital.com
Phone / WhatsApp: +91 88659 37777
Hours: 10:00 AM to 10:00 PM, every day

If you have an account, you can also raise a support ticket from My account → Support. We acknowledge every complaint within 48 hours and resolve it within one month of receiving it, as required by the Consumer Protection (E-Commerce) Rules, 2020. Please share your order number so we can help faster. All our stores and contact details are also on the Stores and Contact pages.

Changes to these terms

We may update these terms from time to time, for example when the law, our services or our policies change. The updated version will be posted on this page with its date. The terms in force when you place an order apply to that order.

General

If any part of these terms is found to be invalid, the rest stays in force. If we do not enforce a right straight away, we can still enforce it later.