Warranty & Service

Every product we sell is brand new and comes with the manufacturer’s warranty. This page explains how that warranty works, how to make a claim, and how our team can help you along the way.

Manufacturer’s warranty on every product

• All products sold by Jyoti Digital are brand new.
• Each product carries the warranty given by its manufacturer (the brand). The warranty period and terms are as stated by the brand on the warranty card or in the product box, and on your invoice.
• Warranty periods differ by brand, product and part. For example, the main unit, the battery, the accessories or the compressor of an AC or refrigerator can each have a different warranty period.
• The warranty usually starts from the date of purchase on your invoice, unless the brand says otherwise.

Keep your invoice safe

Your GST tax invoice is your proof of purchase. Brands usually ask for it with every warranty claim.

• For online orders, you can download it from My account → Orders → open the order → Invoice, once your order is confirmed.
• If you checked out as a guest, open your order from the Track order page with your order number and the email or mobile number you used at checkout. You can download the invoice there.
• If you have lost your invoice or cannot download it, contact us with your order number and we will help you get a copy.
• Also keep the warranty card, and the box label that shows the serial number or IMEI. Some brands ask for these too.
• Some brands ask you to register the product or activate the warranty on their website or app. If yours does, please do it soon after delivery.

How to make a warranty claim

1. Find the brand’s customer care number or your nearest authorised service centre. These details are usually in the product box, on the warranty card and on the brand’s official website or app.
2. Register your complaint with the brand and note down the complaint or service request number.
3. Take the product to the authorised service centre with your invoice. For large appliances such as ACs, refrigerators, washing machines and TVs, brands usually send a technician to your home.
4. The service centre checks the product and repairs or replaces it as per the brand’s warranty terms. Ask for a job sheet or service receipt and keep it safe.

Please use only the brand’s official contact details. Fake customer care numbers are common on search results and social media. Repairs or opening of the product by unauthorised persons can void the warranty.

How our stores can help

Warranty service is given by the brand, but you do not have to deal with it alone. Our team can:

• Explain the warranty terms of the product you bought from us.
• Share the brand’s customer care details and help you find the nearest authorised service centre.
• Help you register your complaint with the brand.
• Follow up with the brand if your claim is delayed.

Visit any of our stores, call or WhatsApp +91 88659 37777, or email contact@jyotidigital.com. Please keep your invoice or order number handy.

Under the warranty, the brand’s authorised service centre decides whether a product is repaired, gets a part replaced or is replaced, as per the brand’s terms. If you are not happy with the outcome, tell us and we will help you take it up with the brand.

A problem within 7 days of delivery?

For online orders, problems found soon after delivery are handled under our Returns & Refunds Policy first:

• Damaged in transit, wrong item, or missing parts or accessories: tell us within 48 hours of delivery, with photos. An unboxing video is strongly recommended for phones, laptops, TVs and other high-value items.
• Defective or not working: tell us within 7 days of delivery. Go to My account → Orders, open the order and choose Return / replace, or call or WhatsApp us.
• Phones, laptops, tablets, TVs, ACs, refrigerators, washing machines and other large appliances: the defect must be confirmed by the brand’s authorised service centre or technician, with a DOA certificate or job sheet, as per the brand’s dead-on-arrival (DOA) policy. We then replace the product, or refund you if a replacement is not available.
• Other products, such as earbuds, accessories, power banks and small appliances: we check the product and then offer a replacement, repair or refund.
• After 7 days from delivery: defects are handled under the manufacturer’s warranty, as explained above.

What manufacturer warranties usually do not cover

Each brand sets its own terms, so please read the warranty card that comes with your product. Most manufacturer warranties do not cover:

• Physical damage, such as a cracked screen, dents or broken parts, including damage from drops or accidents.
• Liquid or moisture damage.
• Damage from misuse, wrong installation, or use that does not follow the user manual.
• Damage from voltage fluctuations, power surges, lightning, fire, floods or other natural events.
• Products repaired or opened by anyone other than the brand’s authorised service centre.
• Products whose serial number or IMEI has been removed, altered or tampered with.
• Normal wear and tear, cosmetic damage, and consumable parts such as filters, bulbs and remote batteries.
• Problems caused by unofficial software, rooting or unofficial apps on phones, tablets and laptops.
• Commercial use of products meant for home use, where the brand excludes it.

This list is only a general guide. The brand’s own warranty terms always apply.

Installation and demo for large appliances

• Large appliances are delivered to your doorstep. See our Shipping Policy for delivery details.
• For products such as ACs, TVs, refrigerators, washing machines, water purifiers and geysers, installation and demo are given by the brand’s authorised technicians wherever the brand offers it. We help you book the visit. Please book it soon after delivery.
• Whether installation is free or chargeable depends on the brand and the model, as per the brand’s policy.
• For air conditioners, extra installation materials, such as additional copper pipe, an outdoor unit stand or other fittings, are charged by the installer as per the brand’s rate card. Please ask the installer for a bill.
• Check the outer box at delivery. You can open the box to check the product. Report any transit damage or missing parts within 48 hours of delivery, with photos. If the brand’s technician will unpack it later, tell us straight away about any damage or missing parts found when it is unpacked.
• Please leave the installation itself to the brand’s technician. With many brands, installation by someone else can affect the warranty.
• If the technician finds a defect during installation or demo, ask for a job sheet and contact us within 7 days of delivery.

Contact us

Jyoti Digital (main store)
Shri Balaji Complex, Station Road, near Chatri Chauraha, opposite Madhuban Colony, Ballabh Nagar Colony, Pilibhit, Uttar Pradesh 262001
Phone/WhatsApp: +91 88659 37777
Email: contact@jyotidigital.com
Open every day, 10:00 AM to 10:00 PM

You can also visit our branch stores:

• Chawla Chauraha, Pilibhit: near Chawla Chauraha, Station Road. Phone +91 74569 44444
• Amaria (Pilibhit district): opposite Laal Baba Mandir, Sitarganj Road. Phone +91 98372 82415
• Barkhera Kalan (Pilibhit district): Ward No. 3, Bisalpur Road, near Madhyamik Vidyalaya. Phone +91 89231 72602

Please call a branch before visiting to confirm its timings. Addresses and directions for all our stores are on the Our stores page. If you have an account, you can also raise a request from My account → Support → New request, or use our Contact us page.

Grievances

If you are not happy with how your warranty or service request was handled, please write to our Grievance Officer:

Grievance Officer, Jyoti Digital
Shri Balaji Complex, Station Road, near Chatri Chauraha, opposite Madhuban Colony, Ballabh Nagar Colony, Pilibhit, Uttar Pradesh 262001
Email: contact@jyotidigital.com
Phone: +91 88659 37777

As required by the Consumer Protection (E-Commerce) Rules, 2020, we acknowledge every complaint within 48 hours and resolve it within one month of receiving it.

This page does not limit your rights under the Consumer Protection Act, 2019, or your rights under the manufacturer’s warranty. Please also read our Returns & Refunds Policy and Terms and Conditions.