Jyoti Digital — Technology for a Brighter You

Shipping Policy

Last updated 5 October 2026

This policy explains how Jyoti Digital delivers orders placed on www.jyotidigital.com, how long delivery usually takes and what to do if something goes wrong on the way. Jyoti Digital is the seller of every product on this website.

Where we deliver

We deliver within India through our courier partners. Whether we can deliver to you depends on your PIN code.

  • Enter your PIN code on any product page. It shows whether we deliver there, the estimated delivery date and whether Cash on Delivery is available.
  • Delivery coverage can differ from product to product. For example, large appliances may be deliverable to fewer PIN codes.
  • If your PIN code is not serviceable, call or WhatsApp us. We will tell you if any other option is possible.
  • We do not ship outside India at present.

For products marked Price on request, please call or WhatsApp us. We will confirm the price, availability and delivery details with you before you pay.

Store pickup

A Pick up from store option is available only when it is shown at checkout for your order. If you choose it:

  • We will call or message you when your order is ready to collect.
  • Please bring your order number and a valid photo ID. If someone else will collect it for you, tell us in advance.
  • Please check the product at the counter before you take it home.

Addresses and phone numbers of our stores are on the Our stores page.

Delivery charges

  • Delivery charges, if any, depend on your order and your delivery location.
  • The exact delivery charge, and any free-delivery offer that applies, is shown in your cart and at checkout before you pay.

Cash on Delivery

  • Cash on Delivery (COD) is offered only where it is shown at checkout for your order and PIN code.
  • COD may have a minimum or maximum order value and a COD fee. Any such limit or fee is shown at checkout before you place the order.
  • Please keep the exact amount ready when the parcel arrives.
  • If COD orders are refused at delivery again and again, we may turn off COD for that customer.

Dispatch and delivery time

  • Orders are usually packed and handed to the courier within 1–2 working days. For online payments, this starts after your payment is confirmed.
  • Most orders are delivered within 2–7 working days after dispatch, depending on your location.
  • Remote areas and large appliances may take longer.
  • The estimated delivery date for your PIN code is shown before you pay.
  • If your order is going to be late, we will tell you by email or phone.

Working days mean Monday to Saturday, except public holidays.

If your order is late

If your order has not reached you by the estimated delivery date shown when you ordered, you can ask us to cancel it, or refuse the parcel when it arrives. You will get a full refund.

If the delay is caused by events beyond our control, such as floods, strikes or government restrictions, we will tell you the new expected date. You can wait for it, or cancel the order for a full refund.

Large appliances

This covers products such as TVs, ACs, refrigerators, deep freezers, washing machines and similar items.

  • They are delivered to your doorstep, on the ground floor or a floor with lift access. If the item has to be carried up stairs, please arrange help or tell us before delivery.
  • Installation and demo are done by the brand’s authorised technicians wherever the brand offers it. We help you book the visit.
  • For ACs, extra installation material such as additional copper pipe or a stand is charged by the installer as per the brand’s rate card.
  • Please make sure there is enough space and a suitable power point at the place of installation.

Tracking your order

  • We email you when your order is confirmed, when it ships and when it is delivered.
  • The shipping email has the courier name and a tracking link.
  • If you have an account, you can follow your order in My account → Orders.
  • You can also use the Track order page with your order number and the email or phone number used at checkout.

Checking your parcel at delivery

  • Before accepting the parcel, check that it is sealed and not damaged or tampered with.
  • If the package looks damaged or opened, you may refuse it, or ask the courier to note the damage. Then contact us straight away. If you refuse a damaged, opened or wrong parcel, you get a full refund.
  • Report transit damage, a wrong item or missing parts or accessories within 48 hours of delivery, with clear photos of the product, the box and the shipping label.
  • For phones, laptops, TVs and other high-value items, we strongly recommend recording an unboxing video in one continuous take, starting with the sealed parcel.
  • If a large appliance will be unpacked later by the brand’s technician, check the outer box at delivery. Tell us straight away about any damage or missing parts found when it is unpacked.
  • To report a problem, open the order in My account → Orders and choose Return / replace. You can also call, WhatsApp or email us with the photos.

How we handle these cases is explained in our Returns & Refunds Policy.

Failed deliveries and lost parcels

  • Please give a complete address, the correct PIN code and a phone number you can be reached on.
  • To change the delivery address, contact us before the order is dispatched. After dispatch, we may not be able to change it.
  • If the courier cannot deliver because the address is wrong or incomplete, or nobody is available after the courier’s delivery attempts, the parcel comes back to us. We will contact you. We can send it again, and we will tell you about any extra delivery charge first. Or, for a prepaid order, you can choose a refund of the order value minus the outward delivery charge.
  • If you refuse a prepaid order without a valid reason, we refund the order value minus the outward delivery charge after the parcel comes back to us. A damaged, opened, wrong or late parcel is a valid reason, and you get a full refund.
  • If tracking shows delivered but you have not received the parcel, contact us as soon as possible, ideally within 48 hours, so we can check with the courier quickly.
  • Your order is our responsibility until it is delivered to you. If it is lost in transit, we will send a replacement at no extra cost, or give you a full refund if you prefer or if the product is out of stock.

Refunds go to your original payment method, or by UPI or bank transfer for Cash on Delivery orders, on the timelines given in our Returns & Refunds Policy.

Contact and complaints

For any question about delivery, call or WhatsApp us between 10:00 AM and 10:00 PM, every day, or email us at any time.

  • Phone or WhatsApp: +91 88659 37777
  • Email: contact@jyotidigital.com
  • Visit: Jyoti Digital, Shri Balaji Complex, Station Road, near Chatri Chauraha, opposite Madhuban Colony, Ballabh Nagar Colony, Pilibhit, Uttar Pradesh 262001

You can also write to us from our Contact us page.

If you are not happy with how a delivery problem was handled, please write to the Grievance Officer, Jyoti Digital at the address, email or phone number above. We acknowledge every complaint within 48 hours and resolve it within one month of receiving it.

This policy does not affect your rights under the Consumer Protection Act, 2019. Please also read our Terms and Conditions.

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